Introduction to Conversation Designer

The key challenge in human-computer interactions is the inability of a computer to understand the natural language used by humans. The I.C.E Custom Language Modelling Platform addresses this issue by enabling developers to build smart applications that can understand human language and react accordingly to user requests.

Custom Language Modelling Platform is a place for a developer to define a custom language model. The client application can access the custom language model through the HTTP endpoint to add natural language understanding to it. The I.C.E Custom Language Modelling Platform extracts the intents and entities from the utterance and take appropriate action based on the user intention.

Here are a few examples of applications that can benefit from Language Model Customization:

Banking Chatbot - custom model to handle the queries of banking customer
Healthcare Chatbot - custom models to identify the patient's queries and provide appropriate suggestions
Retail Chatbot - custom model to respond to customer queries about products and brands

Conversation Designer module of SmartOps enables businesses to process and interpret natural language used by users and react accordingly. The platform acts as an NLP (Natural Language Processing) engine for SmartOps. This platform offers the capability to create solutions to recognize intent and entities from the user utterances and take appropriate actions based on the user intention. The platform also enables to create smart assistant chatbots catering to specific use cases. For example, a custom chatbot model can be created to handle the queries of a banking customer. Conversation Designer also enables to create knowledge base services.

Conversation Designer module consists of three components namely, Named Entity Recognition (NER), BOT Designer and Knowledge Base services.

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