Defining Project Configuration

General Configuration

To configure additional configurations related to a project, perform the following:

Enter the General Configuration parameters in the Project Configurations> General Configuration tab of Create Project screen as shown in FigureFigure.

Field	Description
General Configuration
ITOps Flavour	AIOps flavour to be selected. Following are the options available: AIOps Resolve AIOps View AIOps Desk
Response SLA Threshold Count	Threshold count of response SLAs

Click Save to save the configurations.

Scheduler Configuration

To configure scheduler parameters related to a project, perform the following:

Enter the scheduler configuration parameters in the Project Configurations> Scheduler Configurations tab of Create Project screen as shown in FigureFigure.

Field	Description
Scheduler Configurations
Schedule Interval for Correlation (Use 6-digit cron)	Frequency for correlation. For example: Every 5 min. Alternatively, you may specify the cron expression for schedule interval in Specify Cron Expression field.
Concurrency	Enter the concurrency timout (in seconds), if Forbid is selected.
Scheduler Interval for auto closure of flap clusters (Use 6-digit cron)	Frequency at which auto closure of flap clusters to be performed. For example: Every 5 min. Alternatively, you may specify the cron expression for schedule interval in Specify Cron Expression field.
Scheduler Interval for alert analytics	Interval for fetching alert count.
Scheduled Interval for Batch Prediction	Interval for checking the ticket dump changes in the ftp location specified.

Click Save to save the configurations.

Error Response Configuration

To configure error response details related to a project, perform the following:

Enter the configuration parameters in the Project Configurations> Error response configurations tab of Create Project screen as shown in FigureFigure.

Field	Description
Error Response Configurations
From Email Account	E-mail id from which error message needs to be triggered.
From Email Account Password	Password corresponding to the e-mail id.
To Email Address	E-mail address to which error message is to be sent.

Click Save to save the configurations.

Surge Configuration

To configure surge parameters related to a project, perform the following:

Enter the configuration parameters in the Project Configurations> Surge Configurations tab of Create Project screen as shown in FigureFigure.

Field	Description
Surge Configurations
Surge Start Percentile	A numeric value that determines the percentile of alert count to be monitored for detecting surge start. e.g. 50 stands for 50th percentile
Surge Start Percentile Threshold	A numeric value that determines the threshold value for surge start percentile. If the start percentile calculated at a point of time exceeds this, surge is detected.
Surge End Percentile	A numeric value that determines the percentile of alert count to be monitored for detecting surge end. e.g. 20 stands for 20th percentile
Surge End Percentile Threshold	The threshold value for surge end percentile. If the end percentile calculated at a point of time when surge is ON exceeds this, surge comes to an end.
Surge Patterns	Individual alert fields or combination of fields that may be identical in alerts that contribute towards surge. Combination of fields can be specified by separating each field with \|. Multiple patterns can be given here separated by comma. e.g. - field1, field1\|field2, field3\|field4, field5
Surge Pattern Match Threshold	A numeric value that determines the percentage of alerts that should have identical surge pattern so that ITOps detects a pattern among surge alerts. e.g. 80 means 80% is the threshold
Surge Analytics Interval	The time interval in minutes over which the percentile calculations are done. Defaulted to 10.
Surge First Run Count	The minimum number of records [on alert count] that should be captured before surge check can effectively happen. Defaulted to 10.
Surge First Run Count Interval	Alert count is calculated for the time interval that the scheduler ran last and the current time. For the first run, since we do not have a previous run, the user has to specify the time interval in minutes for which alert count should be calculated. This should ideally be the same as the interval given for analytics scheduler.
Ignore Surge Without Pattern	Checkbox that determines how to handle the alerts during a surge if no pattern is detected. User can choose to consider all alerts coming in during the surge window as surge alerts or treat them all as normal alerts.

Click Save to save the configurations.

Ticket Dump Configurations

To configure ticket dump details related to a project, perform the following:

Enter the configuration parameters in the Project Configurations> Ticket Dump Configurations tab of Create Project screen as shown in FigureFigure.

Field	Description
Ticket Dump Configurations
Ticket Dump Source Hostname	Host name of the source for fetching the ticket dump.
Ticket Dump Source File Path	Path where the ticket dump file is located.
Source Username	Username for accessing the source
Source Password	Password for accessing the source
Ticket number column name in dump file	Column name corresponding to the Ticket number in the selected dump file.
Work Notes column name in dump file	Column name corresponding to Work Notes in the selected dump file.
SLA column name in dump file	Column name corresponding to SLA in the selected dump file.
Short Description column name in dump file	Column name corresponding to the Short Description in the selected dump file.
Category column name in dump file	Column name corresponding to Category in the selected dump file.
Sub Category column name in dump file	Column name corresponding to Sub Category in the selected dump file.
Long Description column name in dump file	Column name corresponding to Long Description in the selected dump file.

Click Save to save the configurations.

ITSM Configuration

To configure ITSM details related to a project, perform the following:

Enter the configuration parameters in the Project Configurations> ITSM Configurations tab of Create Project screen as shown in FigureFigure .

Field	Description
ITSM Configuration
ITSM Name	Name of ITSM tool. For example: ServiceNow
ITSM Version	Version of the ITSM tool.
ITSM Host	Host name of the ITSM server.
ITSM Username	Username for accessing the ITSM server.
ITSM Password	Password for accessing the ITSM server.
ITSM Timezone	Timezone applicable for the ITSM server.
Default Assignment Group	Default assignment group for all tickets, unless customized via templates.
Ticket Number	ITSM field for ticket number.
Ticket Status	ITSM field for ticket status
Short Description	ITSM field for Short Description
Long Description	ITSM field for Long Description
Category	ITSM field for Category
Ticket Priority	ITSM field for Ticket Priority
Sys Id	ITSM field for Sys Id
Assigned To	ITSM field for Assigned To
Assigned To User Id	ITSM field for Assigned To User Id
Assigned Group	ITSM field for Assigned Group
Assigned Group Id	ITSM field for Assigned Group Id
Closure Notes	ITSM field for Closure Notes
Created Time	ITSM field for Created Time
Updated Time	ITSM field for Updated Time
Created By	ITSM field for Created By
Updated By	ITSM field for Updated By
Resolved By	ITSM field for Resolved By
Resolved Time	ITSM field for Resolved Time
Comments	ITSM field for Comments
Sub Category	ITSM field for Sub Category
Caller Id	ITSM field for Caller Id
Urgency	ITSM field for Urgency
Ticket Severity	ITSM field for Ticket Severity
Ticket Business Duration	ITSM field for Ticket Business Duration
Ticket Business Time Left	ITSM field for Ticket Business Time Left
Work Notes	ITSM field for Work Notes

Click Save to save the configurations.

See Also: