Viewing Visitor Dashboard

Dashboard enables to view various widgets displayed for the ITOPs Visitor. This dashboard is powered using Grafana.

To access  a project dashboard, perform the following steps:

1. Login to SmartOps ITOPs as an ITOPs Visitor.  This displays the ITOPs home page as shown in FigureFigure .

   
   Note: The dashboard corresponding to the saved/favourite project is displayed, by default, if any one of the project is saved as favourite. 
   

2. Navigate to the Project Listing page from the home page as shown in FigureFigure.

   
   This displays the project listing page as shown in FigureFigure .

   

3. Click on the project. This displays the corresponding Dashboard as shown in FigureFigure.
   
   

   
   The dashboard showcases metrics related to the following:

• Top Ten Alerts: Name of the alerts ranked according to number of occurrences.

• Top Ten Noise Creating Devices: Name of the rresources ranked in the order total number of alerts generated by them.

• Total Open Tickets in Service Now: Name of the 

• Open vs Closed (Top Ten Alerts): Top ten alert clusters which are open vs Closed.

• Alerts Open vs Closed: Total alert clusters which are open vs Closed.

• Mean Time to Repair:  Mean Time to Repair (MTTR) ccalculation is Total Maintenance Time / Total Number of Repairs. In ITOPs Total Time taken by tickets to move to Closed/ Total number of tickets calculated for 24 Hrs

• Alert Trend: Trend of Top 10 (Minimum 3) alert names over time period of a week

• Resolution SLA:

• Alert Pattern: Alert pattern is visualized as a heat map intensity distribution of total number of alerts for each type of alert reported on a day based scale.

• Source Device Mapping: Displays details such as:

  • Total number of alert

  • Source from which alerts originate from

  • Device which has reported the alert

  • Severity of the alerts that has been reported.    

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