Managing Alert Configuration Settings

Managing Alert Configuration Settings consists of:

Contents

  1. Defining Severity Mapping
  2. Defining Alert Console Display Configurations
  3. Defining Ticketing Threshold

Defining Severity Mapping

To define severity mapping, perform the following:

  1. Login to SmartOps ITOPs as an ITOPs Admin user.  This displays the ITOPs dashboard as shown in FigureFigure.


    Note: The dashboard corresponding to the saved/favourite project is displayed, by default.

  2. To navigate to Infrastructure, click Configuration tab. This displays the Alert Configuration Policy screen as shown in FigureFigure.


  3. Click on Severity Mapping. This displays the Severity Mapping block as shown in FigureFigure.

  4. Define the severity mapping as explained below:

    Field Name

    Description

    Source

    Name of the source

    Source Severity

    Severity definition available in source

    SO Severity

    Corresponding SO severity.

  5. To add another source definition, click icon.

  6. To save the definition, click Add Source button.

Defining Alert Console Display Configurations

An ITOps Admin is enabled with the privilege to decide the fields that should be displayed in the 'More' section in the alert console so that Admin user can enable new fields from the source part of the console. In addition, ITOps Admin users is enabled with the provision to provide the display name and display order.

To define the display parameters of Alert Console, perform the following:

  1. Login to SmartOps ITOPs as an ITOPs Admin user.  This displays the ITOPs dashboard as shown in FigureFigure.


    Note: The dashboard corresponding to the saved/favourite project is displayed, by default.

  2. To navigate to Infrastructure, click Configuration tab. This displays the Alert Configuration Policy screen as shown in FigureFigure.

  3. Click on Alert Console Display Configuration. This displays the Alert Console Display Configuration block as shown in FigureFigure.

    Picture 50

  4. Define the parameters as explained below:

    Field Name

    Description

    Field Name

    Name of the field.

    Display Name

    Name to be displayed for the field in the UI.

    Show

    Whether to enable the field in Alert Console.

    Order

    Order in which the field is to be displayed in the Alert Console.

  5. To save the configurations, click Save.

Defining Ticketing Threshold

ITOps Admin users will be able to use Alert Cluster Size and duration, so that once the threshold cluster size is reached within the time window, ticket will be automatically created. User will be able to specify cluster size and duration for each source. 'Rolling Time Interval' is considered for ticketing threshold. For example, consider a scenario where cluster size is specified as 3, and interval as 10min. System will check whether 3 alerts have been received within 10 mins prior to each alert. If available, the alerts will be clustered.

User will be able to add only one configuration per source.

To define the ticketing thresold, perform the following:

  1. Login to SmartOps ITOPs as an ITOPs Admin user.  This displays the ITOPs dashboard as shown in FigureFigure.


    Note: The dashboard corresponding to the saved/favourite project is displayed, by default.

  2. To navigate to Infrastructure, click Configuration tab. This displays the Alert Configuration Policy screen as shown in FigureFigure.


  3. Click on Ticketing ThresholdThis displays the Ticketing Thresold block as shown in FigureFigure.

    Picture 51

  4. To add a new threshold definition, click on Add New Threshold.

  5. Define the parameters as explained below.

    Field Name

    Description

    Source

    Source for which threshold value is to be defined.

    Cluster Size

    Total number of alerts allowed within the cluster.

    Time interval (in minutes)

    Rolling Time Interval to be considered.

 

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