Kubernetes based Deployments

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UST SmartOps™ process automation platform is now on Kubernetes, offering quicker deployments, increased reliability, availability and scalability. SmartOps 7.0 also comes with the security assurance of a vulnerability assessment and penetration test (VAPT) conducted by an external cyber security firm.

• Revamped cluster architecture
• Zone redundancy across Core Platform and PWF components
• Traffic routing module (Ingress controller) enhancements
• Auto scaling for critical containers
• Leveraging MySQL as a managed service
• Minio scaling using Azure Blob storage backend
• Smart Build and Install - Unified Application for build and deployment of SmartOps
• Health check and automated container restarts

New ITOps Packaged Workflow

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ITOPs powered by SmartOps gives organizations a single pane of glass view to their network infrastructure. ITOps comes with a powerful alert correlation engine supported by a very flexible rule definition system. Alert console and dashboard widgets present engineers with a comprehensive view of infrastructure they are monitoring.

• Single pane of glass view for various monitoring tools
• Alert life cycle management
• Policy definitions for Service Incidents and Alert Correlations
• New user interface for ITOps
• Alert Console and Dashboard for NOC engineers
• ServiceNow & Network topology feature integrations

Revamp of CMS Packaged Workflow

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CMS PWF is now powered by SmartOps Document Understanding technology. It extracts key fields and clauses from client contracts like MSA, SOW and addendum, and offers a powerful exploratory search.

• Leveraging Document Understanding for data extraction
• Revamped UX experience with document preview
• Exploratory Search

Introduction of Ihub as a platform component

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The SmartOps integration hub – Ihub, is now available with new options for administrators to manage generic and project specific channels.

• Generic channels independent of PWFs
• UI for managing generic channels

Document Understanding

Invoice Packaged Workflow Enhancements      Integrate Expert in the loop training process       Leverage the user feedback for model training       Improve recommendations using the trained model     Automated distribution of Invoices       Provision to configure distribution rules       Automatically distribute the invoices       Automated Alerts to Supervisor User     Usability Improvements       Set "Waiting for Approval" as the default view in Dashboard       Display pending /unassigned invoice count for every batch in dashboard       Display User backlog details for Supervisor user       Display the backlog invoice details in Invoice preview screen       Clear all line item data in one click       Accept individual page no:s or page range for manual split       Prevent edits on sent records     UI re-design for enhanced user experience       Layout changes for better content display & navigation       Enhanced PDF view in Invoice preview screen       Flexibility to drag/position line item table as per user preference       Eliminated pop-ups and allow in-line edits for insights & table items       Improved PDF field data highlighting       UI validations to restrict erroneous data entry       Hover effect on mouse over     Dashboard Enhancements       Include line item accuracy       Enhance accuracy graph to display corrections via candidate selection       Ensure backward compatibility for accuracy graphs     Nonfunctional Requirements       Tabular data extraction accuracy improvements       Data Archival framework           Purge & Archival mechanism to systematically remove processed invoices           Configurable retention period           On-demand restore options     Automatic refresh of cards to display latest status     User time zone based display in Dashboard and other screens     Kubernetes implementation       High Availability readiness for components       Health check APIs for all containers     Enhanced traceability for Invoice processing       Run list section to include FTP job details, Allocation job details, Track of activities on invoices within the batch       Revamp card section to display the overall batch status       Success/Failure flagging for inbound & outbound process   CMS Packaged Workflow Enhancements      Exploratory Search       Exploratory search for extracted data fields     New UI layout and theme adaptation     Kubernetes implementation       High Availability readiness for components       Health check APIs for critical containers   Organization level Project data segregation for Document Understanding

ITOps / AIOps

Introduction of ITOps Packaged Workflow      ITOPS packaged workflow is introduced as a single pane of glass to aggregate alerts from monitoring tools     ITOPs is enabled with following persona’s       Installation Engineer, ITOPs Admin, ITOPs Engineer, Customer Visitor     Tools supported in Single pane of glass view       Solarwinds, Verba     Alert Correlation: Ability to specify policies and rules based on which incoming alerts will be grouped into clusters       Attributes from alerts and device inventory are exposed via rule builders to create correlation rules       Define correlation rules based on similarity of attributes ( Supports Identical and Empty Conditions)       Ability to identify recovery alerts by looking at values of specific attributes       Correlation workflow to be configured as a scheduled workflow       Predefined life cycle for correlated alerts     ITSM Integration       Bi-directional integration with Service Now       Ability to move tickets to various life cycle stages - Assign, Hold, Close       Ticketing           Specify Policies to skip automatic ticket Creation           Reduce the ticket count by following one ticket per correlated cluster           Auto closure of tickets based on recovery alerts           Limit the tickets created by identifying configured pattern for flapping events           Manual Ticket Creation     Single pane Alert Console to view and act on Alerts       Lists alert clusters and indicates the severity based on newly received alert for efficient working       Specify manual and scheduled refresh of alert console       Manual ticketing option       Break and move alerts to new clusters       Enabled with Advance Filter to filter the alert clusters       Save advanced filter for later use       Filter based on severity       Alert Cluster Report download       View Response SLA       Search       View ticket details, Assign, Hold and Close Tickets       Acknowledge Alerts       Support for wider form factors     Dashboard: Widgets which gives insights of the alerts received and tickets created       Top 10 Alerts, Top 10 Alerts (Open vs Closed), Alert Trend, Alert Pattern       Total Open Tickets in Service Now, Resolution SLA, Mean Time to Repair       Source Device Mapping, Top Noise making devices     Support for importing device inventory data     Configurations       Support wider range of severities and ability to map incoming tool severity to a common scale for standardisation       Auto closure and flapping configuration     Technology Enhancements       Changes to support Kubernetes implementation       High availability readiness for Python components       Topology data to be moved from Grakn to Elastic Search

Platform Capabilities

Platform Improvements     End to End traceability across different platform components (Ihub and CLONES)       Provision to retrieve workflow execution details for a date range       Provision to retrieve details with correlation id     Workflow execution performance improvements     Sensitive Data masking in API responses of PWF and Clones Sense     MongoDB upgrade to version 4.2     REST-based wrapper endpoint to support authentication provisions for Elastic Search     Monorepo setup for UI code (Core Platform, Invoice Extraction, ITOps UI Lib) to improve reusability and maintainability   PWF Framework Enhancements     API based association/disassociation of PWFs, products and components to an Organization     API to retrieve list of users associated to a PWF project     Provision to mark projects as "focused" and enable quick navigation   Ihub Improvements     Enable Ihub as a generic platform component       Listing page for PWF specific and generic Ihub channels       Administrator privilege to manage channels     Provision to create an Ihub channel without SmartOps project dependency     Make Ihub queues as channel specific     Ability to capture received time for incoming messages     ‘Process as list’ capability in Ihub     API Scanner Enhancements - Exponentially delay or abort polling in case of errors   UI Framework / Library improvements     Support for themes & layout (full width/container) features     Support for wider display form factor     Icon packs for SmartOps