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AIOps Release 2.6

 Release Note 

 Release Date: June 15, 2022 

Drop duplicate alerts

Alert suppression

New operator in policies and rules

Overview

AIOps 2.6 release introduces new features for alert noise reduction by limiting the number of alerts in the system. The new features such as dropping duplicates and alert suppression eliminates redundant data to reduce noise and simplify incident investigation for ITOps engineers.

Drop duplicate alerts

Alerts received which are an exact duplicate of a previously received alert (including alert time) will be dropped from further processing to reduce alert noise.

Alert Suppression

Some monitoring tools are very 'noisy' and may send a high number of alerts and contribute to alert fatigue for ITOps engineers. Alert suppression is a feature to ensure only the relevant alerts are shown to the ITOps engineers. What is ‘relevant’ can change for each enterprise, so this feature gives admins the flexibility to set up suppression rules specific to their IT landscape.

The main capabilities are

  • APIs to create and maintain alert suppression rules using alert attributes
  • View suppressed alerts along with search, severity filter and custom query-based filter
  • Ability for user to promote suppressed alerts to primary alert listing

 

With the introduction of all the new features, the sequence of various steps from alert ingestion to correlation will be as below.

Resolve multiple ticketed alert clusters in single action

Users can resolve do a bulk 'resolve' action on ticketed alert clusters and provide a common closure note.

New operator 'NOT CONTAINS IN'

Introducing a new operator - 'Not Contains In', which can be used in policy and rule configurations.

Alert download

The alert download limit in alert listing screen has been increased to 40,000 records. The downloaded file will be in Excel format. Admins can also use the new alert download APIs to download alerts without the 40000 records limit. There are 3 APIs – Request download, Check request status, Download file.

Confirmation before marking a project for delete

Users will be asked to confirm before marking a project for delete to avoid accidental project deletes.

  • (7732) LD: Bulk closure option not available
  • (7941) Muthoot: Tickets UI , Filter by priority not working correctly
  • (8170) Support for setting up auto resolution based on intent mapping
  • (8654) Email is not getting triggered in flapping & auto-ticketing scenario in Muthoot preprod envt

Release Artifacts

Deployment Artifacts

For support and more enquiries, you can write a mail to us on feedback.smartops@ust-global.com