Synchronising ServiceNow Ticket State with ITOps

To synchronize ServiceNow Ticket State with ITOps, follow the steps mentioned below;

Map states that correspond to Hold, Resolved and Active in ITOpsReferenceData/ITOpsProjectReferenceData using the Reference Data APIs

Sample data from Mongo collection shown below:

{
"referenceType": "holdState",
"referenceValue": <State Desc in ITSM>,
"referenceValueCode": <State code in ITSM>
}
{
"referenceType": "closedState",
"referenceValue": <State Desc in ITSM>,
"referenceValueCode": <State code in ITSM>
}
{
"referenceType": "activeState",
"referenceValue": <State Desc in ITSM>,
"referenceValueCode": <State code in ITSM>
}

Map the state that should be updated in ITSM when an action occurs from AIOps on a ticket in a specific AIOps state.

ITOpsSortedReferenceData using the Sorted Reference Data APIs.
The data can be updated with or without project ID depending on whether the changes are needed in a specific project or at installation level.
Sample Data from Mongo shown below:

{
"referenceType": "ticketStateItsmMapping",
"referenceValue":
"referenceValueCode":
}