AIOps 2.4.2-2 - Post Deployment Process (Reverse Sync Issue)

For alerts entity states changes

Steps to follow:

• Step 1: Open Mogo express

• Step 2: Open “EntityStates” Collection in itops DB

• Step 3: Find the latest entity rule id for the entity alert

Query = {'entity': 'alert'}

Projection = {"entityRuleId":1}
Sort by clicking “entityRuleId” field and find the largest value

• Step 4: Check whether "entityRuleId" in are incremental to the latest entity rule id of alert available in db. If it is not, modify all “entityRuleId" fields in “script_for_alert_states.txt” sequentially starting with incremental value of latest entity rule id of alert available in db.

• Step 5: Insert the Document

Click on “New Documents”

Copy and paste the script available ““script_for_alert_states.txt” ” and click save button. 

 

For ticket entity states changes

Step to follow:

• Step 1: Open Mongo express

• Step 2: Open EntityStates Collection in itops DB

• Step 3: Find the latest entity rule id for the entity ticket

  • Query = {'entity': 'ticket'}
  • Sort by clicking “entityRuleId” field and find the largest value
  • Projection = {"entityRuleId":1}

• Step 4: Check whether "entityRuleId" in are incremental to the latest entity rule id available in db. If it is not, modify all “entityRuleId" fields in “scripts_for_ticket_states.txt” sequentially starting with incremental value of latest entity rule id available in db.

 

• Step 5: Insert the Document

  • Click on “New Document”.
    
  • Copy and paste the script available “scripts_for_ticket_states.txt” and click save button